Privacy Policy

mykindnesssurvey-au.com and associated brands My Charity Survey, Charity Choice, The Giving Exchange, Brand Connect and Charity Prime are owned by Datagen Facilities, OPC (Registration Certificate No. OPC 20200000521), located at 8265J +5PR, South Horizons Business Park, Cabilang Baybay, Carmona, Cavite, Philippines 4116.

We run telephone surveys on behalf of Australian charities and commercial organisations. The surveys are designed to gauge the charitable interests of respondents and to generate leads — that is, to identify people who may be open to further contact from those organisations.

We are not a charitable institution. We act as a service provider to our client organisations.

This policy explains how mykindnesssurvey-au.com and associated brands collects, uses, stores, and shares your personal information. It applies to anyone whose information we hold — including survey respondents, prospective donors, and contacts of our client organisations.

We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Do Not Call Register Act 2006 (Cth). If you have questions about this policy or how we handle your information, please contact us at:

compliance.officer@mycharitysurvey.com

During a survey call, we may collect:

• Your name
• Phone number, email address, and postal address
• Your responses to survey questions, including your charitable interests and preferences
• Any other information you choose to share during the call

We also receive personal information indirectly — for example, from client organisations or third-party data suppliers — to help us identify and reach appropriate survey respondents.

We collect personal information primarily through outbound telephone surveys. Before any survey begins, we will tell you:

“We take your privacy seriously. mykindnesssurvey-au.com and the organisations in this survey will contact you based on your answers. You can opt out at any time by visiting mykindnesssurvey-au.com.”

We repeat this opt-out notice at the end of every call. By continuing with the survey after hearing this notice, you are consenting to the collection and use of your information as described in this policy.

We use your personal information to:

• Conduct our survey and record your responses
• Pass your details to the charities and commercial organisations named in the survey — and to selected third-party organisations — so they can contact you about causes or services that match your expressed interests
• Help our client organisations maintain and grow their supporter and customer databases
• Analyse trends and produce statistical reports for our clients; these reports do not identify you individually
• Communicate with you about mykindnesssurvey-au.com and our clients, by phone, email, SMS, or post
• Validate and update the accuracy of the information we hold

We will only contact you — or allow others to contact you — by the channels you have provided. We do not sell your information for unrelated commercial purposes.

If you express interest during a survey call, we will share your information with:

• The charities and commercial organisations named in the survey
• Selected third-party organisations whose activities match your stated interests
• Our data service providers who help us store, validate, or process information on our behalf

These parties may be located in Australia, New Zealand, the United States, the United Kingdom, Ireland, the European Union, or the Philippines. Where we send your information overseas, we take reasonable steps to ensure the recipient handles it in a way that is consistent with the Australian Privacy Principles.

We do not share your information with any party for a purpose other than those described in this policy.

We comply with the Do Not Call Register Act 2006 (Cth). Before making outbound calls, we check numbers against the Australian Do Not Call Register and exclude registered numbers from our calling lists, except where an exemption applies, for example, where you have given us prior express consent to call.

If you are registered on the Do Not Call Register and believe you have received a call from us in error, please contact us immediately at compliance.officer@mycharitysurvey.com .

Your information is stored electronically on secure systems with restricted access, held in controlled facilities. We use a combination of technical and procedural safeguards to protect your information from misuse, loss, unauthorised access, modification, or disclosure. Our staff receive regular privacy training.

Personal information may be stored and processed outside Australia, including in the Philippines. By participating in a survey, you consent to this transfer in accordance with the Privacy Act 1988 and the APPs.

We keep your information only for as long as it is needed for the purposes set out in this policy, or as required by law. When we no longer need it, we will take reasonable steps to destroy or de-identify it.

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request that we correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading
• Opt out of further contact from us or our client organisations at any time
• Request that we suppress or delete your details from our database
• Make a complaint if you believe we have handled your information improperly

To exercise any of these rights, please contact us in writing:

• Email: compliance.officer@mycharitysurvey.com
• Website: mykindnesssurvey-au.com

We will respond to access and correction requests within a reasonable time. In some circumstances we may need to decline a request — if we do, we will tell you why.

If you have a complaint about the way we have handled your personal information, please contact us first at compliance.officer@mycharitysurvey.com . We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

We may update this policy from time to time to reflect changes in our practices or in the law. When we do, we will update the “Last updated” date at the top of this document. We encourage you to review this policy periodically.

The current version is always available at mykindnesssurvey-au.com .

If mykindnesssurvey-au.com or Datagen Facilities, OPC sells or transfers its business assets, the personal information we hold may be transferred as part of that transaction. We will take reasonable steps to ensure the receiving party handles your information consistently with this policy.